Americas Best Value Inn & Suites Ft. Collins E at I-25

4333 E Mulberry St, Fort Collins, CO 80524, USA

About Americas Best Value Inn & Suites Ft. Collins E at I-25

3.7 / 5

from reviews

    Erin Marchman
    July 14, 2024

    I paid over $200 for a room that had a broken a/c on one of the hottest days of the year. It smelled awfully of mildew and barely blew out any air. When I called the front desk, no one answered. I left a message and never got a response. We slept horribly in the heat after a very long drive. The room was dated, but spacious, and clean. The bed was comfortable. Jetted tub was relaxing after the drive, and we filled it with cold water which helped with the heat in the room. My boyfriend is a veteran and we were traveling with a service dog. While at the hotel we were attacked by an off-leash pit bull who belonged to another guest. My boyfriend was bitten. We were also charged a $15 pet fee for a service dog, which I was too tired to argue about. The area outside felt very unsafe and I was worried about my car being burglarized. I talked to the front desk about the a/c in the morning and she took $30 off my bill but never an apologized or showed any surprise or concern. I work in hospitality, and the way they handle things here is horrendous. Absolutely no care for the guest beyond price-gouging them.

    Tiffany Langellier
    July 08, 2024

    Reading the reviews after booking this hotel really had me worried.. However, my family and I stayed here for 2 nights and at the price it was honestly fine. We were informed regarding the $150 deposit by the front desk and that it would take 2 weeks to return. It took about 10 minutes for me and my sister, 2 separate reservations, to check in. When we got to our room and realized our AC was not working, the front desk promptly moved us to another room. The room was clean enough. There are quirky maintenance updates that are needed in each room, but nothing that prevented us from having a peaceful nights sleep. The doors locked, the bed was comfortable, the water was hot and the AC worked. What more do you really want at this price? We booked this hotel with the intention of having somewhere to sleep, and not spending the entire day hanging out in our room. As far as a place to rest your head goes, this hotel is fine. I really don't understand the expectations from the other reviewers. Are you looking for the Ritz Carlton at a Motel 6 price? Our experience was satisfactory.

    Leah aslkdjflks
    July 19, 2024

    terrible experience, the first red flag was the front desk was extremely slow, a line of 5ish people waiting on one lady to check-in. building complex in general had a musty smell, but we booked a room with two queen beds and it smelled heavily of a marijuana and smoke stench that polluted the room. we drove to target to buy and electric air freshener, and let it run for 4 hours and came back to the room, still being unbearable. staff was understanding and moved us into another room with two king size beds. we moved our things there but as soon as we turned the air conditioning on, it started smelling similar to a decomposing animal or mold. carpet was extremely dirty, coffee maker was leaking, chairs and bed sheets had stains and room was overall poorly kept. pictures that are advertised on the website look nothing like we saw, pool was closed, breakfast was messy and lights were very dark and dim, if lightbulb hadn't already burned. lastly the people in the area were sketchy, young kid came up to us a flaunting a knife he found on the ground.

    Elle Gaudette
    July 02, 2024

    Just checked in tonight and immediately asked for a refund, did not stay. Don’t waste your time!! From the second we pulled in I did not feel safe. Had sketchy guys pacing back and forth staring at me. Weird broken down cars and people sitting outside with their animals in cages. Went to check the room to see what we were working with, it smelled like urine!! Came back to a guy scoping my car and then running away when he saw me. The lady at the desk gave me a refund and now I wait for the $100 deposit, which I’ve read on reviews sometimes never comes back on your card! Like I said don’t waste your time!

    Liss Bryant
    June 06, 2024

    I don't expect much when I book a room at this price, but the one thing I very much expect is cleanliness. Upon arriving to my room I discovered that it was not cleaned to anyone's idea of a hotel standard. There were clear foot prints on the toilet seat from someone standing on it with shoes, the tub had both human and animal hair all over in it (I did not book the pet friendly room) and there was literal dirt on the shower walls. They have recently installed linoleum flooring and the floor felt gritty. I will give them credit for the beds being clean, but the pillows they put on them very small and thin and lumpy. Overall, it was not a great impression. We were tired and I didn't have the financial ability to simply switch hotels, so we slept and in the morning I cleaned the shower so I could use it and then headed to the office. I very nicely asked the lady at the desk if they could please have my room recleaned and mentioned the issues. The clerk was visibly annoyed (how DARE I have the AUDACITY to ask for a re-clean) but agreed. My kids and I left for the day and I was confident that all would be right when I returned. When we got back that evening the room still had not been cleaned. That is simply inexcusable. I ended up getting cleaning supplies and cleaning the room myself. They should have paid me to stay there. Never Ever Again. Stay away at all costs! It is clear the owner either isn't paying for quality staff or simply doesn't care. Either way, it's not worth the price of the stay and I didn't even get into the absurd $150 deposit they tried to charge me to put me in a dirty room.

    Americas Best Value Inn & Suites Ft. Collins E at I-25

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    4333 E Mulberry St, Fort Collins, CO 80524, USA
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