The lady at the desk so very nice and kind and helpful the, the room are freaking gorgeous they are just like the Hyatt or the Hilton. My room have been remodeled, they are beautiful. I have a California king size bed, with walk-in showers, wood floors , and big TV. With a big soft real chair, that you can kick back and make it into a recliner. The air condition works great very cold. This room is so clean it is words cannot describe it. I would have given her five stars, but there were no handicap rails in the bathroom
I believe it was the manager, but we got some poor customer service. Once she started the rest of the staff treated us poorly. We never got our deposit back over the trash can being too full. I’d never EVER recommend this place to anyone. We got turned down for having a puppy as well. We watched her give room after room allowing pets after she told us there were no longer any rooms available. Over half of them didn’t even have reservations like us. They were going to refuse us service even though we had nowhere else to go and they already took our money WITH NO REFUND! Horrible staff and service.
Terrible experience from start to finish. Front desk was unhelpful with issues brought to her attention. I have no idea what type of body fluid is on those curtains, but it was very noticeable and quite off-putting. surprise up-front charge for "potential" damages. Had to call the front desk to let them know that there were already 2 holes punched into the bathroom door when I got there so I wouldn't get charged for that. None of the keyed doors seemed to work. Sketchy clientele made me feel unsafe. Oh- and I found drug paraphernalia in my room! Those stairs are not easy to get luggage up and down. If management is curious about these claims, maybe they can check out room 255 a little more closely. I wish I had something positive to say, I really do.
You go to Priceline.com and there says nothing about a $150 damage fee for the room. Highway robbery. The room was not clean. The carpet was not clean. Hair by the sink that was not ours. Our bed bottom sheets did not look clean. Was hot all night long with the AC on. Never staying at this place again.
The hotel is right off the highway and 15 minutes from CSU. Check-in was easy and the woman at the desk was nice. The room was what you would expect for the price. It smelled a little funny but I imagine they have a lot of extended stay guests. It was a basic breakfast but perfect for us since we planned on brewery hopping and eating most the day. My only complaint is the air made a weird noise every time it would kick on so we just kept it colder in the room.
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