You used to be able to redeem your rewards on take out orders, however most of the rewards are limited to dine in only now. On game/fight nights you can end up waiting for an hour+ to get a seat, so loyal customers that don't want to be in that atmosphere, but still want BWW, are SOL if they want to redeem the reward points they've saved up. Also, they mess up my to go order literally every single time, and sometimes multiple times on the same order. Been going to this location for 5+ years but within the last year or so the service has become unbearably bad. This had become my favorite wings joint in town but I'll be taking all my business to Jim's Wings as I cannot support this BWW location anymore.
Nice place with decent quality food tbh! I felt that the start was friendly and the location was clean. The wait time was longer than what has been predicted and the noise level can be kinda intense but I definitely would keep coming back here as it is welcoming.
Ordered Large Cheese Wedges..... barely a smidgen of cheese on them and there was an extra charge. Absolutely disappointed.
I picked up 30 on the bone wings to go. (I've been trying various wing places around town.) Ordering was easy online, and ready in 28 minutes. The hostess was cordial and efficient getting my order. Plenty of parking with up-front take out and disabled spots. I ordered 4 different flavors of the hot and very hot varieties. (Buffalo, mango habanero, Nashville, desert heat) None were really that spicy, and all the sauces tended to be on the sweeter side. The Wings were cooked well though, and were all medium to large pieces.
Easily the worst dining experience I've had in recent memory. My food came out 15 whole minutes before my friend's did. Wings were sooo dry. Bartender was complaining about being at work the entire time we were there. Party of two on a Wednesday evening at 9 pm. Place wasn't busy. Trash food and trash service. $45 for 10 (overcooked) wings, a chicken sandwich, some stale french fries and two beers is a total rip off. Will not be returning ever.
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