Staff was very friendly. The rooms were nice and clean. Temperature controls could use some help to keep a constant room temp at night to not wake from being too cold and then too warm. Hallways had a musty smell but the rooms did not and the elevator could be vacuumed on a more frequent basis with the amount of guests. No pool and no free breakfast are the biggest items holding this hotel back from 5 stars.
Great service from the desk clerks during check-in and check-out. The room was good. Towels and bed sheets are off higher quality compared to other IHG properties. The water pressure was great, and there was plenty of hot water. The satellite TV system takes a while to load and come on. It is located about a 10 minute drive to downtown.
The front desk is kind and courteous giving top notch service. Rooms are very accommodating, clean, and has great value.
Great place to stay for extended visits or just a night. I love having a kitchenette in the room. Full size refrigerator is perfect! Microwave, dishwasher plates,pots and pans, silverware.
The front desk team and the rooms were nice the first time I stayed and booked via Priceline, but I booked the next weekend and the General Manager Debra was quite literally the worst experience I've EVER had. The room we booked wasn't available yet she insinuated that she would ensure I wouldn't get a refund when I told her the room wasn't sufficient and we needed the studio suite with 2 rooms we booked. She advised Priceline messed up but there are literally pictures of the appropriate room attached with 3 differentprice optionsand we booked the most expensiveoption but were offeredthe least expensive. The worst part was her attitude, she shouldn't be in ANY customer service capacity Bex she doesn't care that after spending over $700 for 2 nights I wanted the room I booked and paid in advance for. Her complete lack of empathy was one of my worst experiences. She spoke to me as if we were enemies not like I was a customer and I would HOPE that the IHG group hotels doesn't allow this kind of behavior but I definitely won't be back. The front desk team was incredibly apologetic and I feel bad they have to work for a person like that. I filed a complaint for false advertisement with Priceline and was given an additional refund which tells me I'm definitely not the only person who has experienced this poor customer service since they usually only refund you what you paid and I was offered compensation for the ridiculous treatment I experienced quickly and efficiently. If you don't care what kind of room you get the hotel was adequate but if it does, definitely don't expect help from their management team and unfortunately the staff at the front can't override that decision.
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