About Chili’s Grill & Bar
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Usually this is a place that we like to go to when we have had a busy week to enjoy a meal and not worry about anything. We went to Chili's this evening and was met with nothing but disappointment. We waited about 20 minutes to be seated which is what we were estimated which was fine. We were then seated and watched our waitress walk by us 5 times and not acknowledge we were sitting there. She attended EVERY single table around us and had even taken orders for people that had been seated 10 minutes after us. My husband asked if we could be moved, just to run into an incredibly rude hostess. After we saw that our waitress was helping the table directly next to us proceeded to leave, the hostess was incredibly rude as we started to walk out the door. I decided to talk with the manager and overheard the hostess talking very poorly about us with the waitress which is super unprofessional. I spoke with the manager and all he could say was that he was sorry. I understand that places get busy, but to sit at a table for 30 minutes and still not be greeted by a waitress is ridiculous especially when she is taking care of all her other tables. This is the worst customer service I have ever experienced. We will probably never visit this location again. Save your money and go somewhere else.
Great experience at Chili's Ft Collins, thanks to Ashly C., Jenny, and Mariana! We requested a more quiet table, and one which was not near the kitchen. Our hostess was happy to oblige. Orders were taken promptly, and our waitress Ashley C was happy to accommodate our special requests. The food arrived where all dishes were hot (and not from being under a heat lamp). Empty plates were quickly taken away. We were not rushed out to leave, as some restaurants may do. Thank you for making all of us feel welcomed and appreciated!
We called ahead for a table of 8 to ensure we wouldn’t just be walking in and stressing out the staff. We were told that would be doable and would be sat within 20-30 minutes. When we arrived we were told it would be another 20 minutes; not a big deal. After waiting for 30 minutes a manager came out and told us that they would not be able to seat us until a group of 12 left, whom still had half of their food to eat. Would have been a better experience had they just said when I called initially that they weren’t sure they would have a table available.
We went to this Chilis tonight as a party of 13, the hostess was still new and possibly made some mistakes when it came to having us on the wait list or something - long story short we got skipped for seating and waiting over 45 minutes. The manager Tyler helped us right away and got us a table as soon as he could. We were then served by Connor who was completely awesome at his job. The food came out fast and delicious and they all showed nothing but professionalism and fixed the mistake quick. I was highly impressed with the service we received tonight. We don’t live in Fort Collins but if we come back to visit we will definitely come here again. Keep up the great work you all!
Delicious as always. I am never disappointed when I visit this location. The place is always clean, quick, and has very friendly people (for the most part). Don't be afraid to adjust the level of spiciness of the dishes. My daughter's can't handle overly spicy food, and the people here have always been more than willing to time it down a bit.