Chili’s Grill & Bar

3524 S College Ave, Fort Collins, CO 80525, USA

About Chili’s Grill & Bar

4.2 / 5

from reviews

    David Leitschuh
    -
    May 13, 2022

    Very nice combo menu offerings at very reasonable price. The food is was very tasty, and we enjoyed great service. A fun casual spot!

    Uma Disse
    -
    April 12, 2022

    Rhonda was my waitress. She was very kind and just the right amount of attentive. Checked on me a couple times throughout my meal and hunted down a pencil for me to do my homework with. She also gave me valuable info on what to order and I was quite pleased with her recommendations.

    Estraili Daufonea
    -
    February 18, 2022

    Very accommodating with our elderly guest and their Walker, for a lunch. We split an order of fajitas with beef, chicken and shrimp, three ways and added an extra boat and beans, along with an order of Southwestern egg rolls. The staff was pleasant and very attentive, excellent experience, keep up the good work!

    Tyler Powers
    -
    July 22, 2021

    Update: Staff needs better training and to work better together. Took an hour to get food and had to bother a seperate server to help me with a drink while I waited due to an absent bar tender. However, the food tastes decent. Going to go back to pick up and Togo orders. Previous review: Chili's is always a great choice. This location has good food, seating inside is nice around the bar area to watch sports. No complaints on my end for the probably 7 - 8 times I've eaten there over the past year.

    Donna Morey
    -
    April 07, 2022

    Service was horrible. Me and a group of friends (6 total of older ladies) went for lunch at 11:30. It wasn't busy (3-4 tables used from what we could see when we came in). Got served by Collin and to say it was some of the worse service we have ever encountered would be an understatement. I will not fault the restaurant or the food. Prices were reasonable. The focus and surprise of this visit was Collin. He started by taking our orders and seemed a bit confused and struggling to take the orders properly. These were very easier orders (ie: I had a side salad and ice tea.) He never once asked to refill any drink, no water, and one of us ordered a second ice-tea which was never received. Food came out confusing and missing varies items. When we asked for the items individuals were missing, he said we hadn't ordered the items. Another gentleman came out to help serve the food who I assume as the manager due to his clothing. We explained that we were missing things and that Collin seemed confused. He (manager?) just sort of shook his head and left to take care of what we needed. The REAL issue happened when we were asked to pay. Not a problem but we were handed a tablet (of sorts) and we had to each take turns trying to pay for our individual tickets (we had separate tickets and these were split correctly). The machine wasn't working and we were having problems with it (Granted, we are a bit older and perhaps it was us as well with new technology - some credit cards needed inserted while others needed swiped) - Collin was virtually no help with this and it was obvious he was getting agitated. I simply wanted to pay cash for my food and he refused saying I would have to wait my turn on the machine (I turned out to be last - yet he refused to take my money). Instead he said once it was my turn, he would take my cash at that time. During this mess and the machine not working while Collin stood behind one side of our table shaking his head and rolling his eyes at us, one of my friends asked for help to run her card as it wouldn't work. He then grabbed the machine from her hands, turned around to another table and SLAMMED the machine down on it so he could pick up the machine from THAT table. We all collectively sighed "WOW" which obviously wasn't the correct thing as it appeared to only upset Collin more. At one point during our meal he DID make a semi-apology saying that "he had all these other tables to attend to". Granted, it did get busier as the lunch hour went on. We did see 2 other girl employees - not sure if they were helping or cleaning tables or doing other duties. We DO understand that restaurants are short staffed at this time. The problem is his rudeness. Him taking the tablet to slam it down onto a table was unacceptable. In addition, we had an auto-gratuity applied of 18%. We were a group of 6 older ladies who had a short lunch with small items. Again, my tea and salad cost $8.00. And I will again say - he said he couldn't give me a ticket until I paid. Which I was happy to had him $10 so I could leave. To pay the bill took about twenty minutes. Two ladies figured it out on their own. Three needed assistance (which is when this was all occurring) and I just needed to pay cash but apparently had to wait my turn. While I hate to say I would never return, I will say that if I walked into Chili's or any other restaurant and saw Collin working there, I would turn around and walk out.

    Chili’s Grill & Bar

    Our Address

    3524 S College Ave, Fort Collins, CO 80525, USA
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