Mixed reactions on this one/visit. My burrito had to be made 3 different times. It took 3 different employees to make it. My girlfriend got a (an) burrito bowl. There was a lot of juice left in/on it. We had also gotten a (an) large chips and queso and a chips and salsa. The chips were stale and had to get/ask for another bag. My girlfriend was told multiple times that her/the salsa while we were still ordering. When we got to our car we saw that we had not gotten it. When she went back into the store to get it, they seemed very annoyed and gave her the smallest container of (the) salsa. There was plenty of staff, they just seemed to want to stand right by each other and chit chat instead of helping the customer.
Monday afternoon shift does not include forks in the to go orders. This makes it so I either don't eat, or have to eat like a dog. I've left feedback on the app at least five times and it is being ignored.
Haven't been in a while, went with my son, we ordered two burritos added queso and quac. The person messed up rolling the burrito then tried to add a tortilla to fix the messy monstrosity, stuff was spilling out. We asked her to remake it and got an attitude in response . The two burritos ended up costing over $25 due to the addition off quac and queso. That's a $4.50 up charge! I prob will never go back, Qdoba gives you the extras for free and they actually know how to roll a burrito without an attitudes.
This location is always really good when it comes to flavor and freshness. However when I order online via app for pickup, I always do the double meat option, which costs extra. I rarely see extra meat end up in my burrito- they are very chintzy with protein portions even if you pay extra & that drives me nuts & keeps me away sometimes.
Sub par food being made by a bunch of people who do not care about smiling, service, or being friendly. In fact just RUDE!!
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