Service was horrible, rooms are dirty, outdated. We were charged more for a room with pullout bed for my child, but had to wait an hour for them to deliver clean sheets. The hotel is noisy and doesnt appear safe. The door to outside wasnt latched so anyone could walk in. If you care about safety, cleanliness, or service, this is not the place to go.
Had stayed at this hotel years ago. Went back to the same hotel because of it’s location and we had a great experience previously. When we checked in, we asked for extra sheets and a blanket because my daughter didn’t want to share a bed and she wanted to sleep on the sofa cushions. The front desk clerk was grossed out by this thought. Once we got to the room, we understood why! Sadly the entire town of Ft. Collins was sold out, so we were stuck! First thing we noticed was the drain in the bathroom was fuzzy! The manager later explained that it was due to corrosion from their cleaning supplies. Then we pulled out the sofa pullout, looked at the mattress, there was blood on the corner of it. This was explained to me that it was red soda. That they had wiped it with a dry cloth and it didn’t come off so it wasn’t blood. Seriously, since when did dry blood come off by wiping it with a dry cloth?!? Then there was blood on the beam between beds and the sofa. That was red soda also… I guess when red soda dries, it is solid dark red. 🤷🏼♀️. Paid $228 for one night to sleep in this grossness! Watch out for room 212!!!
Nice hotel. They let me check in 1hr early. But the lady at the front desk was just not friendly. I've stayed at your hotels for many years and she just wasn't like the others at check in. I didn't feel welcomed! Now when I checked out That was hospitality!
Nice hotel- room was smaller than expected. Staff was very nice. Quiet location. Breakfast exactly as expected.
We loved our room and a great price. It was unfortunate when we encountered racism from the front desk in the morning. Never coming here again.
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