We had a lovely visit. The rooms were clean, updated and comfortably sized. We were thrilled with the reasonable pet fee. The pillows were great.....way better than expected. We chose this hotel for 3 reasons. Included breakfast, pet friendly, and the hotub. Though the hot could use a good scrub it was great and available for us by ourselves every evening we were there. Breakfast waa better than expected as well, from hot food to cereal to fruit, it was great. Reasonable pet rates made the stay really easy, convenient, and pleasant. Robert and all the staff were helpful and friendly. We would definitely recommend to travelers and we will definitely be back. It was not an inexpensive hotel, but it was not a bank breaker either.
This hotel location is great (central to a lot of food, entertainment, etc.), but the rooms are subpar. First time we stayed here (about two years ago), I got sick so I thought my perception was a little warped, but then we recently stayed here again (end of August 2023). Different rooms, but both times the rooms had a musty (and almost smokey) smell to them; the bathrooms don't have fans, so the rooms get incredibly humid whenever someone takes a shower. The towel hook on the back of the door was busted, and the wallpaper in both the bathroom and main room was peeling. Generally, the rooms are a bit gross (even for a hotel, which I don't normally have high standards for). The front desk staff were very nice, but unfortunately, I don't think we'll be staying here again (lots of other hotel options in the area the next time we visit the Fort Collins area).
So cozy . Robert at the breakfast area in a cheerful and respectful manner keeps all clean and well supplied . 4 luggage carts in working condition which is rare at holidays inn this year . Rooms clean and comfortable . Quiet and with all comfortable furniture Luciana kept the room well stocked and clean
The staff was so accommodating. They aim to please with smiles and were so kind. I have stayed in many Holiday Inn Expresses and they exceeded all the others in hospitality.
This was the most disappointing stay. Room rate online and actual charge was not the same. Barking dog next door very early in morning. Went down for breakfast 8am(tuesday morning) and there was absolutely no breakfast available. No cinnamon rolls, toast, milk for ceareal, fresh fruit or anything. Was told by staff that the hotel was busier than expected over weekend and the manager did not order enough food. Thry were waiting for a truck delivery. If breakfast started serving at 6am and you realized you had nothing to serve for a full hotel...would management not run to the grocery store to at least grab milk and bananas for cereal, bread for toast to serve your guest? Very poor management. Ended up eating breakfast next door at Ihop..additional $40 for family of 3. Would not recommend this hotel.
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