Upon arrival, we were met with a staff member playing the Nintendo switch. He had to pause the game to check us into the hotel and issue the key cards. The room was nice and spacious. Impressed with the cleanliness, comfy beds, the mini fridge and counter space. Location was good, right across the street was a steakhouse and few other places to eat. Gas was also conveniently located nearby. Breakfast was nice and simple. Recommended !
Predrag Persic
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August 02, 2023
The room was excellent. So was the staff which was very kind and helpful. However, the complementary breakfast was rather modest according to the European criteria. Also, the location of the hotel was not very convenient. It is impossible to move around without a car and I didn't rent it but was relying on the friends who have it.
John Anderson
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August 05, 2023
Absolutely wonderfully clean and the staff is incredible! If I were to offer some feedback your pool has far too much chemicals in it. Just sitting in there with our children for an hour our eyes were burning and we could not taste or smell anything but chlorine for the rest of the day. The pool is a highlight for us so that is quite disappointing. There are so many chemicals in it you can smell it the moment you walk in the front door of the hotel.
JoAnn Seele
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August 27, 2023
What a shining example of perfect hospitality and cleanliness. This hotel is a shining example of everything done right. Attentive staff who treat you with kindness. Nicely updated rooms, spacious community areas. Surrounded by good dinning options for restaurants and a liquor store.
Colorado Native (Wendy B.)
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July 13, 2023
A very poor experience with staff and room. Michael, the front desk clerk was very inexperienced and apathetic to the air conditioning not working and not cooling my room. The unit would not come on, Michael said it needed batteries so he installed the batteries , but after 2 hours the unit was blowing air but not cooling the room. Micheal brought a fan that was filthy and full of dust. The room continued to rise in temperature. Michael stated maintenance would come the next day, I was only staying one night. I was asked to wait numerous times as he helped other guests on the phone and those behind me in line. Out of frustration I asked for a refund and that was clearly the best option as this property did not have the capacity to maintain or accommodate fixing the problem during my stay. A review will not suffice to describe how poor the customer service is and lacking at this property. Michael was not professional enough to offer an apology for the inconvenience. My money was refunded as far as I know, waiting the 5 days for my bank. The bath room was also dirty and had what looked like blood in the tub. To which I cleaned so my daughter could take a shower. Also, the ceiling looked to be in need of repair. Parking is somewhat of a hassle being right next door to a movie theater. I would never recommend this property. An apology for the inconvenience to move to another hotel would have been greatly appreciated. I recommend SpringHill Suites by Marriott down the street. Extremely clean, a working air conditioning, and very pleasant staff. Thank you Marriott for saving the day.
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4715 S Timberline Rd, Fort Collins, CO 80528, USA
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Upon arrival, we were met with a staff member playing the Nintendo switch. He had to pause the game to check us into the hotel and issue the key cards. The room was nice and spacious. Impressed with the cleanliness, comfy beds, the mini fridge and counter space. Location was good, right across the street was a steakhouse and few other places to eat. Gas was also conveniently located nearby. Breakfast was nice and simple. Recommended !
The room was excellent. So was the staff which was very kind and helpful. However, the complementary breakfast was rather modest according to the European criteria. Also, the location of the hotel was not very convenient. It is impossible to move around without a car and I didn't rent it but was relying on the friends who have it.
Absolutely wonderfully clean and the staff is incredible! If I were to offer some feedback your pool has far too much chemicals in it. Just sitting in there with our children for an hour our eyes were burning and we could not taste or smell anything but chlorine for the rest of the day. The pool is a highlight for us so that is quite disappointing. There are so many chemicals in it you can smell it the moment you walk in the front door of the hotel.
What a shining example of perfect hospitality and cleanliness. This hotel is a shining example of everything done right. Attentive staff who treat you with kindness. Nicely updated rooms, spacious community areas. Surrounded by good dinning options for restaurants and a liquor store.
A very poor experience with staff and room. Michael, the front desk clerk was very inexperienced and apathetic to the air conditioning not working and not cooling my room. The unit would not come on, Michael said it needed batteries so he installed the batteries , but after 2 hours the unit was blowing air but not cooling the room. Micheal brought a fan that was filthy and full of dust. The room continued to rise in temperature. Michael stated maintenance would come the next day, I was only staying one night. I was asked to wait numerous times as he helped other guests on the phone and those behind me in line. Out of frustration I asked for a refund and that was clearly the best option as this property did not have the capacity to maintain or accommodate fixing the problem during my stay. A review will not suffice to describe how poor the customer service is and lacking at this property. Michael was not professional enough to offer an apology for the inconvenience. My money was refunded as far as I know, waiting the 5 days for my bank. The bath room was also dirty and had what looked like blood in the tub. To which I cleaned so my daughter could take a shower. Also, the ceiling looked to be in need of repair. Parking is somewhat of a hassle being right next door to a movie theater. I would never recommend this property. An apology for the inconvenience to move to another hotel would have been greatly appreciated. I recommend SpringHill Suites by Marriott down the street. Extremely clean, a working air conditioning, and very pleasant staff. Thank you Marriott for saving the day.