I had stayed here before and had great experiences, which is why I chose this hotel over more cost effective options. When I arrived, my room was changed without notification. The door handle did not work properly. There were pubic hairs left in the shower. The room smelled funny, couch was stained. The outlet in the bathroom did not work and when maintenance came they did not bring the replacement outlet, which I told them they would need. There was obvious water damage and discoloration to the ceiling in the bathroom. Staff was not very helpful with any of this and did not offer any real solutions. I finally asked for a discount and I was told points would be added to my account and they have yet to be added. This will not be at the top of my list in the are again.
Sharena Beverage
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August 02, 2023
WOW, this place checked ALL the boxes. It was clean, organized and well kept. The best part was the check in staff who was one of the nicest, most helpful hotel workers I've met. They deserve a raise imo. Thank you for being awesome and we'll definitely recommend this hotel!
Hope Howell
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June 22, 2023
This hotel is older, but you can tell it's had a lot of updates and is well taken care of.
Unfortunately, it could still use several updates.
We checked in on the app, but our digital key wouldn't work upon arrival. We stayed in a 2 room suite, but the whole room is being cooled by an 'in room unit' with a hose taped out the window. There are 2 AC vents, but they can't keep up with the size of the room. There is not a vent in the bathroom, which made the room even warmer after showering.
The pullout bed was full of popcorn and had dirty sheets still on it. Thankfully, the desk was quick to bring up new.
The pool and hottub were nice, but the floor could use a good cleaning...lots of hair and gunk.
This hotel definitely has a lot of potential!
Kris Lucey
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September 24, 2023
Great hotel in a great area! We will stay again if we are ever in Fort Collins again. Clean room, comfortable bed and pleasant staff members!
Stacy Bearden
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July 28, 2023
I am giving this hotel one star because of their customer service. My family had made arrangements to visit the Fort Collins area since my brother in law lives there. We made our reservation in advance to secure a room that could accommodate 3 adults. When we booked the room we didn't see the clause that said you had to cancel within 6 days of travel, since when is that a thing? Anyway, my brother in law pulled out so there was no need to visit that town. We called 5 days before our reservation and was hit with a one day charge. We asked if we could just transfer to a different hotel on our path home and were rudely told that transfers are not possible. Huge mistake. Bonnie was very rude on the phone and when I asked to speak to the manager I was informed she wasn't there. I asked for a call back and never received one. Not a hotel to stay at. This has soured me of Hilton and will choose Marriott for our journey home.
This is an update: couldn’t figure out how to post a second comment. I tried contacting customer service as the owner suggested and got no response back. Not only did your manager ignore my request for a callback but Hilton customer service didn’t follow up either. We had a great trip back because we stayed in Fairfield Inn hotels. I highly recommend this to anyone reading this post. This hotel quite literally changed who I will be doing business with going forward. I have been a Hilton member for probably 20 years and this put a stop to my loyalty.
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I had stayed here before and had great experiences, which is why I chose this hotel over more cost effective options. When I arrived, my room was changed without notification. The door handle did not work properly. There were pubic hairs left in the shower. The room smelled funny, couch was stained. The outlet in the bathroom did not work and when maintenance came they did not bring the replacement outlet, which I told them they would need. There was obvious water damage and discoloration to the ceiling in the bathroom. Staff was not very helpful with any of this and did not offer any real solutions. I finally asked for a discount and I was told points would be added to my account and they have yet to be added. This will not be at the top of my list in the are again.
WOW, this place checked ALL the boxes. It was clean, organized and well kept. The best part was the check in staff who was one of the nicest, most helpful hotel workers I've met. They deserve a raise imo. Thank you for being awesome and we'll definitely recommend this hotel!
This hotel is older, but you can tell it's had a lot of updates and is well taken care of. Unfortunately, it could still use several updates. We checked in on the app, but our digital key wouldn't work upon arrival. We stayed in a 2 room suite, but the whole room is being cooled by an 'in room unit' with a hose taped out the window. There are 2 AC vents, but they can't keep up with the size of the room. There is not a vent in the bathroom, which made the room even warmer after showering. The pullout bed was full of popcorn and had dirty sheets still on it. Thankfully, the desk was quick to bring up new. The pool and hottub were nice, but the floor could use a good cleaning...lots of hair and gunk. This hotel definitely has a lot of potential!
Great hotel in a great area! We will stay again if we are ever in Fort Collins again. Clean room, comfortable bed and pleasant staff members!
I am giving this hotel one star because of their customer service. My family had made arrangements to visit the Fort Collins area since my brother in law lives there. We made our reservation in advance to secure a room that could accommodate 3 adults. When we booked the room we didn't see the clause that said you had to cancel within 6 days of travel, since when is that a thing? Anyway, my brother in law pulled out so there was no need to visit that town. We called 5 days before our reservation and was hit with a one day charge. We asked if we could just transfer to a different hotel on our path home and were rudely told that transfers are not possible. Huge mistake. Bonnie was very rude on the phone and when I asked to speak to the manager I was informed she wasn't there. I asked for a call back and never received one. Not a hotel to stay at. This has soured me of Hilton and will choose Marriott for our journey home. This is an update: couldn’t figure out how to post a second comment. I tried contacting customer service as the owner suggested and got no response back. Not only did your manager ignore my request for a callback but Hilton customer service didn’t follow up either. We had a great trip back because we stayed in Fairfield Inn hotels. I highly recommend this to anyone reading this post. This hotel quite literally changed who I will be doing business with going forward. I have been a Hilton member for probably 20 years and this put a stop to my loyalty.