Absolutely terrible customer service experience; waited 5+ minutes to be acknowledged by the "employee" behind the counter only to have my order COMPLETELY incorrect. No asking for clarification, no repeat of the previous order or anything. Upon getting to the check out (after 5 different employees handed my SINGLE ITEM back and forth) I realized that the price that was ringing up was in no way the total amount (about half of the expected price). There was no attempt to correct this issue and after having to wait the length of time that I did and the parking lot situation which was abysmal at best I don't see myself returning to this restaurant.
Natalie M
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February 09, 2023
Would give zero stars if I could, there's an issue literally anytime I order from here. Most recently my fiance ordered a plate and they literally just gave us the chow mein. Also, I started eating my kids meal and found a hair mixed in with my chow mein. We ordered on Uber Eats (which only gave a $5 credit, not even half of the cost of the full entree) and so now if we want to replace the items we need to leave the house, which obviously the point of ordering in is to STAY IN but honestly at this point why would we even want to replace the items?! Disgusting. Not ordering from here again, they've been given too many chances and today was the last straw.
Cassandra Wieland
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April 28, 2023
Placed an online order with them to pick up yesterday. I ordered 2 bigger plates and 1 kids' meal. I only received 1 kids' meal, 1 bigger plate, and 1 empty box (I guess they at least put the box in there. They just forgot ALL FOOD to go in it) plus the food we did receive tasted off, was cold, and half of the portion I've ever received at a Panda Express. Called the store, and they said there was nothing that could be done. They charged me for all of it, but we didn't receive all of the food we paid for. I would stear clear of this Panda Express unless you want your money stolen from you.
Chelsi Shelleman
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April 30, 2023
Theres no way she still works here!
Bad customer service, we bought a meal and sat down and our soda was not soda, the fountain had ran out of syrup so we let them know and chang said “we’ll fix it when we can” we proceeded to finish our meals and since we didnt get a soda we went back up for a refund, they DIDNT give us a reciept and even though we had only been sitting there for 30 minutes she said it would take 2 hours to go into the POS system and find our reciept, what happened to ringing up a soda and then refunding it???? She Proceeds to roll her eyes and laugh at us!! Chang her her name!
Jacob Rahme
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April 06, 2023
Don’t bother coming to this location after about 6 pm. They must stop cooking around then, because they have practically no food after then until closing. What a horrible disappointment the management of this location is. Stop being so cheap and either cook more food or just close earlier. Will never return.
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Absolutely terrible customer service experience; waited 5+ minutes to be acknowledged by the "employee" behind the counter only to have my order COMPLETELY incorrect. No asking for clarification, no repeat of the previous order or anything. Upon getting to the check out (after 5 different employees handed my SINGLE ITEM back and forth) I realized that the price that was ringing up was in no way the total amount (about half of the expected price). There was no attempt to correct this issue and after having to wait the length of time that I did and the parking lot situation which was abysmal at best I don't see myself returning to this restaurant.
Would give zero stars if I could, there's an issue literally anytime I order from here. Most recently my fiance ordered a plate and they literally just gave us the chow mein. Also, I started eating my kids meal and found a hair mixed in with my chow mein. We ordered on Uber Eats (which only gave a $5 credit, not even half of the cost of the full entree) and so now if we want to replace the items we need to leave the house, which obviously the point of ordering in is to STAY IN but honestly at this point why would we even want to replace the items?! Disgusting. Not ordering from here again, they've been given too many chances and today was the last straw.
Placed an online order with them to pick up yesterday. I ordered 2 bigger plates and 1 kids' meal. I only received 1 kids' meal, 1 bigger plate, and 1 empty box (I guess they at least put the box in there. They just forgot ALL FOOD to go in it) plus the food we did receive tasted off, was cold, and half of the portion I've ever received at a Panda Express. Called the store, and they said there was nothing that could be done. They charged me for all of it, but we didn't receive all of the food we paid for. I would stear clear of this Panda Express unless you want your money stolen from you.
Theres no way she still works here! Bad customer service, we bought a meal and sat down and our soda was not soda, the fountain had ran out of syrup so we let them know and chang said “we’ll fix it when we can” we proceeded to finish our meals and since we didnt get a soda we went back up for a refund, they DIDNT give us a reciept and even though we had only been sitting there for 30 minutes she said it would take 2 hours to go into the POS system and find our reciept, what happened to ringing up a soda and then refunding it???? She Proceeds to roll her eyes and laugh at us!! Chang her her name!
Don’t bother coming to this location after about 6 pm. They must stop cooking around then, because they have practically no food after then until closing. What a horrible disappointment the management of this location is. Stop being so cheap and either cook more food or just close earlier. Will never return.