About Potbelly Sandwich Shop
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Customer service was below par. Wife and I ordered the same thing, yet her sandwich is MUCH smaller in length. Was charged for 2 bigger sandwiches though. Mac and cheese is way over-cooked. The sandwiches are about as big as a wrap, not much to them. $20 + for what?? Won't be back. Update: August 31st. Still nothing.. They responded saying to email them, I did and still no response. Will be letting friends and family not to go here. Auto reply and they don't care.
Leaving two stars for taste and variety of selection. Execution is awful. This sandwich had the amount of meat you would use for a sandwich you put on regular bread at home. You should not advertise a sub and then fill it up with nothing but lettuce. I thought i accidentally ordered a veggie sub. Go to one of the chain stores and watch the meat content. It has to be proportionate to the thickness of the bread. I even ordered extra cheese but gained one slice. Very disappointed. Highly unlikely for me to return.
I haven't been to a Potbellys for a while, but was disppointed today. The toppings looked (and tasted) like they had been sitting out a while. I went during dinner hours and there was very little business / it was dead, but the employees were more chatting with each other than helping me. :(
Ordered through door dash and was disappointed when order came in. I ordered the Cubano and soup combo. I asked for grilled mushrooms and they just put huge pieces of fresh. I feel like most of my sandwich was mushroom. It would of made a huge difference in taste if mushrooms were grilled. There was only one slice of thin ham and hardly any pulled pork. Hardly any mustard. The bread was good, but if your like me and love a good Cubano. I would not suggest this place. Potato soup was okay but bland. Overall this is just not my kind of place. Maybe some of there other sandeyare Better so not going to knock it but not goimg to go back to try either.
Great flavor on the Italian sandwich, just a little smaller in size than I expected for first time visit and not a bigger option available. Lost star for less than eager customer service for a brand new place, however, will give them another shot soon as many friends love this chain. Heads up... parking lot was packed at lunch, nowhere to park.