Customer service was below par. Wife and I ordered the same thing, yet her sandwich is MUCH smaller in length. Was charged for 2 bigger sandwiches though. Mac and cheese is way over-cooked. The sandwiches are about as big as a wrap, not much to them. $20 + for what?? Won't be back. Update: August 31st. Still nothing.. They responded saying to email them, I did and still no response. Will be letting friends and family not to go here. Auto reply and they don't care.
The soup and skinny sandwich for around $10 was filling and tasty. I would recommend the loaded bake potato or chicken pot pie soup. You can't really go wrong with any of the sandwich options and you can really customize your sandwich with the unlimited toppings.
The general manager is really rude to customers. I called and asked a simple question and was met with hostility and aggressiveness on his end. As a general manager you should set the expectations for customer service to their employees. Never in my life have I ever had a general manager treat a customer with so much disrespect. There are better sandwich shops around fort collins with way better customer service than this shop.
Great flavor on the Italian sandwich, just a little smaller in size than I expected for first time visit and not a bigger option available. Lost star for less than eager customer service for a brand new place, however, will give them another shot soon as many friends love this chain. Heads up... parking lot was packed at lunch, nowhere to park.
Leaving two stars for taste and variety of selection. Execution is awful. This sandwich had the amount of meat you would use for a sandwich you put on regular bread at home. You should not advertise a sub and then fill it up with nothing but lettuce. I thought i accidentally ordered a veggie sub. Go to one of the chain stores and watch the meat content. It has to be proportionate to the thickness of the bread. I even ordered extra cheese but gained one slice. Very disappointed. Highly unlikely for me to return.
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