I have ordered on their website a handful of times. Never had an issue. I received my confirmation email stating my order will be delivered by 622 pm. It never showed up. I called and my order was just sitting there. They stated we are not able to leave to deliver and I should have used Door dash or grub hub well I never used them before to order their food. Then I was told we have bad service at times and sometimes they don't get the update and thru got a new system and that is whwre the disconnect happened. They offered to remake my food but I would have to pick it up. I ordered for delivery for a reason. As I enjoy their food. Their service sucks. I asked for my money back and was told I have to have a manager approve it. Wellmoney shouldn't have been pulled until the food was delivered.
Great flavor on the Italian sandwich, just a little smaller in size than I expected for first time visit and not a bigger option available. Lost star for less than eager customer service for a brand new place, however, will give them another shot soon as many friends love this chain. Heads up... parking lot was packed at lunch, nowhere to park.
Fantastic, high quality sandwiches and delicious soups and salads. We eat here often! Staff are friendly and helpful, too. Definitely our favorite sandwich shop.
Customer service was below par. Wife and I ordered the same thing, yet her sandwich is MUCH smaller in length. Was charged for 2 bigger sandwiches though. Mac and cheese is way over-cooked. The sandwiches are about as big as a wrap, not much to them. $20 + for what?? Won't be back. Update: August 31st. Still nothing.. They responded saying to email them, I did and still no response. Will be letting friends and family not to go here. Auto reply and they don't care.
Favorite sandwich place close to the office. Staff is friendly and courteous.
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