STAY AWAY!!!! booked a room (price was right)... Walked through the lobby, very dated/run-down. Got to the room, it reeked of bleach. We go downstairs to catch an Uber three police officers show up. We go out and come back and our key won't work (we go downstairs and get a new key), new key won't work, (front desk gives us a master key) key works and we discovered our room was double-booked. WE WALKED IN TO AN ALMOST NAKED PERSON IN THE ROOM WE BOOKED!!!!!! security gets out stuff and they put us in a different room. We do not feel safe in this place.
This hotel/ long term residence living is deplorable. Our room wasn’t ready when we got there at 6:00pm. They said they were in the process of cleaning it, fine we went to dinner and came back and at 9pm still was being worked on. Come to find out someone was living there and was evicted the night before so all there belongs were still left in the room. The housekeeping was talking and the group we were with were next door, they over hear the housekeeping tell the front desk there were bed bugs in this room. They were going to give it to me anyways!! My other party and myself asked to be refunded or switched to the Clarion side , two different parts of the hotel. They said they wouldn’t move us next door to the partnering hotel. They refunded me my money because I never went into the room however changed my friends a one day rate for checking in. They were in the room for a total of 20 minutes. This place is a joke and should be shut down!!!!
Arrived and only 1 room left in the whole hotel, we made a reservation. That 1 room had a problem and the inside door handle was being worked on so we couldn't close the door- was told about this upon check in and it was being worked on now. Fine. When we got to the room it was dirty. The beds were ruffled and a dirty kleenex was on the table. Went back to the desk to have them clean the room. When the room was ready we were then told the AC in the room was broken. Front desk was trying to fix the situation and that was appreciated, but it was just out of hand. We ended up leaving. While we were promised a refund and we did get one for the charge for the base room rate they still charged an additional $119 in 2 separate transactions for reasons unknown. For a room we stepped into for 1 minute. Absolutely do not recommend.
Graffiti everywhere in halls. Dirty. Room looked ok not very clean. No screens in window. Safety hazard. Sofa bed full of crumbs. Drunks passed out in pool area. Would have left if city wasn't booked or overpriced.Did not dare to try breakfast. Bed was ok seemed clean. Asked for clean linen to be sure. Only positive was the super nice security guard. Smoke detector wrapper in plastic and duct tape. Do not stay with a family.
Don't let be fouled by any fancy images about this "hotel". I've never seen anything like this. A third word dumpster looks more pleasant than that garbage bag named "hotel". I requested an immediate cancellation, refund and slept in my car on the street instead.
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