Parking lot was filthy. Looks as if people are living there and not exactly keeping their area clean. Hallways are nasty. They stink and are very soiled. Room numbers for some rooms are written in marker on the wall. Scraps of garbage scattered around in hall. Room door was beat up and nasty. Wall beside the bathroom had severe damage like someone had overflowed the bathroom and they didn’t bother to patch it up. Beds had cigarette burns even though it was a no smoking room. I was afraid to peek under the bed because I didn’t want to know what might be under there. It smelled so bad and the carpet was so heavily stained that I didn’t take off my shoes. I’m pretty sure a dog had once been kept in the bathroom because there were scratch marks on the door. Tried to lay down but loud conversation with foul language outside our door. Took daughter to swimming pool. Water was ice cold. Couldn’t stand it. Not to mention there were no lights in the pool room and it was very dark. A man was struggling in the middle of the pool and I am surprised some ladies were able to see enough to know he needed help and move him to the side of the pool. Will absolutely never stay at another Quality Inn. Not going to put myself through this again. No more chances for Quality Inn. They blew it!!!
The number one reason for my rating is always the people, good customer service is key to any business but good is an understatement! From the moment Mandy answered the phone and Sheryl checked me in I knew I was in good hands. Polite, professional, kind and personable are a few descriptive words that come to mind while they assisted me. The room was the next thing that stood out, not only was it clean but very comfortable and quiet. I love their pool area which is so unique and just has a cool vibe to it, not to mention the neat old elevators with mirrors, their breakfast bar was great as well, the list of positives goes on and on. I was very satisfied with my stay and the wonderful people who helped make this experience so enjoyable for me, and I will be booking another stay soon.
As an extended stay guest, I was treated with respect and privacy. They were MORE than accommodating at the front desk, would even go as far to say they became "family" Deanne is an abundantly caring and dedicated face of the hotel. There wasn't one time.during the duration of our extended stay, she didn't have a smile on her face, a positive attitude even on the more difficult days, and a welcoming personality. To say she went above and beyond for us and other guests to ensure a comfortable stay would be an understatement. She definitely deserves a raise for her dedication to her job, the establishment, and the guests.
Though the halls are not up to par the rooms are absolutely surprisingly clean and the upkeep is very noticeable. This is coming from someone whom prides himself on cleanliness. The staff goes above and beyond for there customers from hospitality, cleaning and providing things to make my extended stay feel like home. The breakfast is also a huge bonus to the stay. No this is not a 5 star hotel but for the price you pay it is above and beyond anything in the surrounding area.
Literally awful. The rooms are dirty so are the hallways. The hallways were extremely hot and humid. The hallways smelled like a portable potty. The parking lot was a mess and smelled awful. Pretty sure people are living there. We barely got sleep because we could hear EVERYTHING outside our hotel room. Luckily it didn’t have bed bugs and it had hot water. That’s the only positive thing about this hotel. Don’t stay here, find somewhere else.
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