The staff was wonderful! Linda, specifically but others we encountered were great too. We had asked for an early check-in which she was able to accommodate due to an unprecedented snow storm headed our way in the area. We also had our 2 small kids traveling with us and due to covid, the pool was reservation only. After nap time we were ready to reserve our spot only to find the spots were taken for the day. Linda called the GM and had the pool extend its hours by one to allow for us to have a time slot in the pool. My son is STILL talking about swimming in the pool. Thank you for making the stay away from home so comfortable!
I’m a 20 year old college student with two roommates. Recently, our townhouse complex sewer line busted. Our basement along with all of the other basements in the complex flooded with raw sewage. This does not allow us to shower at our townhouse. We made reservations at this hotel in order to get away and have a clean place to live until the pipe is fixed. When we went in, the lady at the counter said we had to be 21 to check in. This policy was not listed on the website or our reservation. This policy makes absolutely no sense as I’ve checked into many nicer hotels with no hassle at a younger age. Due to this situation, I will never recommend this hotel to anyone. They left us out to dry.
The hotel is conveniently located ...The rooms are full service kitchen/spacious living area for a family or traveling solo! Anyone who does a great deal of travel is aware the hotel can be great, but the staff/welcome can make the experience spectacular! Linda has made me feel welcome each visit, she reminds me she’s there to make my stay as comfortable as possible! It is this type of impeccable service that earns my loyalty at anytime! It’s most appreciated during this unfortunate pandemic! Thank you Residence Inn for the comfortable rooms, courtyard, great landscape, overall accommodations! Thank you Linda for marking it feel like home away from home!
The rooms are clean, good size, comfortahke bed.
Thanks Linda S. This is from June 2019 experience. Linda was a great guest care manager, we were taken care of very well after a very long drive... Thanks again Linda. People like you makes a big difference in this world.
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